Aero Contractors has reported a 137 percent growth in passenger refunds between January and August 2025 compared to the same period in 2024.
This development signpost a humungus improvement in customers protection on the side of the airline and a positive yield on the efforts of the regulatory authorities to improve on air passeners’ comfort.
The Nigerian Civil Aviation Authority (NCAA) hails this as a “remarkable improvement in compliance with Part 19 of the NCAA Regulations 2023”.
Michael Achimugu, Director of Public Affairs and Consumer Protection for NCAA, stated on his X handle that Aero Contractors made a total refund of ₦257,195,724.39 between January and August, 2025 while the airline spent ₦6,083,229 between January and July 2025 on hotel accommodation on stranded passengers
Achimugu emphasizes NCAA’s commitment to protecting passenger rights.
According to the him, “The figures above show that there is a remarkable improvement in compliance with Part 19 of the NCAA Regulations 2023,” and they will “continue to protect the rights of all stakeholders”
Achimugu, highlights the importance of transparency and accountability in addressing passenger grievances.
